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ABSTRACT

The study “an Appraisal of quality control procedures in a manufacturing organization” a study of Juhel Pharmaceutical Company Enugu, sees quality as the totality of features of a product or service that bear on its ability to satisfy the customers perceived or stated needs (Khanna, 2012). This study made use of the following objectives; to identify the possible poor quality of the organizational products, to examine the processes of quality control in the manufacturing organization, to determine the various ways of mitigating quality defects in the manufacturing organizations. The study tries to find out the procedures through the following research question; what are the causes of poor quality products in the organization? What are the processes of quality control in the manufacturing organization? What are the various ways of mitigating quality defects in the manufacturing organizations? The study also test it’s significant through the help of some hypotheses. The researcher adopted some theories that helped in elaborating more on the topic. A question was use as a form of collecting the data used for the study. Frequency table were used to analyze the bio-data of the respondent, a descriptive table were used to check the importance of the adopted research question and a Z-Test were used to test the significant of the study. The study found out that there are some possible causes of poor quality product, some processes used for quality control were identified and there are effective ways of mitigating quality defect of some product in Juhel Pharmaceutical Company Enugu. The researcher then recommend that the organization should continually investigate its manufacturing procedures so as to identify possible causes of poor quality, the organization should also regularly check to ensure that the processes of quality control used by them is up to standard and they should have safer and better ways of mitigating quality defects in its products. Finally, the study suggest that further research should be done on the influence of quality on the buying behavior of consumers, the effect of quality on organizational profitability and the relationship between quality control and organizational productivity.

ABSTRACT

The study “an Appraisal of quality control procedures in a manufacturing organization” a study of Juhel Pharmaceutical Company Enugu, sees quality as the totality of features of a product or service that bear on its ability to satisfy the customers perceived or stated needs (Khanna, 2012). This study made use of the following objectives; to identify the possible poor quality of the organizational products, to examine the processes of quality control in the manufacturing organization, to determine the various ways of mitigating quality defects in the manufacturing organizations. The study tries to find out the procedures through the following research question; what are the causes of poor quality products in the organization? What are the processes of quality control in the manufacturing organization? What are the various ways of mitigating quality defects in the manufacturing organizations? The study also test it’s significant through the help of some hypotheses. The researcher adopted some theories that helped in elaborating more on the topic. A question was use as a form of collecting the data used for the study. Frequency table were used to analyze the bio-data of the respondent, a descriptive table were used to check the importance of the adopted research question and a Z-Test were used to test the significant of the study. The study found out that there are some possible causes of poor quality product, some processes used for quality control were identified and there are effective ways of mitigating quality defect of some product in Juhel Pharmaceutical Company Enugu. The researcher then recommend that the organization should continually investigate its manufacturing procedures so as to identify possible causes of poor quality, the organization should also regularly check to ensure that the processes of quality control used by them is up to standard and they should have safer and better ways of mitigating quality defects in its products. Finally, the study suggest that further research should be done on the influence of quality on the buying behavior of consumers, the effect of quality on organizational profitability and the relationship between quality control and organizational productivity.

Description

TABLE OF CONTENTS

 

Cover page                                                                                                   i

Title page                                                                                                    ii

Approval page                                                                                            iii

Certification                                                                                                iv

Dedication                                                                                                   v

Acknowledgements                                                                                     vi

Table of contents                                                                                        viii

List of figures                                                                                               x

Abstract                                                                                                       xii

 

Chapter 1: INTRODUCTION                                                                       1

1.1 Background of the study                                                                          1

1.2 Statement of the Problem                                                                        3

1.3 Objectives of the Study                                                                           4

1.4 Research questions                                                                                  4

1.5 Research Hypothesis                                                                               5

1.6 Significance of the Study                                                                        5

1.7 Scope of the Study                                                                                  6

1.8 The Profile of the Organization                                                                6

1.9 Definition of terms                                                                                  7

 

Chapter 2: REVIEW OF RELATED LITERATUR

2.1 Introduction                                                                                            8

2.2 Conceptual Framework                                                                           8

2.3 Causes of Poor Quality Products                                                             19

2.4 Ways of Mitigating Quality Defects in the Manufacturing Organization 24

2.5 Theoretical Frameworks                                                                            28

2.6 Empirical Review                                                                                     33

2.7 Summary of related literature                                                                    34

Chapter 3: RESEARCH METHODOLOGY

3.1 Introduction                                                                                             36

3.2 Research design                                                                                       36

3.3 Area of the Study                                                                                     37

3.4 Sources of Data                                                                                        37

3.5 Population of the Study                                                                            37

3.6 Determination of Sample Size                                                                  39

3.7 Description of the Research Instrument                                                  40

3.8 Validation of the instrument                                                                     40

3.9 Reliability of the instrument                                                                     40

3.10 Method of Data Analysis                                                                        41

Chapter 4: PRESENTATION AND ANALYSIS OF DATA

4.1 Introduction                                                                                           42

4.2 Data Presentation and Analysis                                                              42

4.3 Analysis of Research Questions                                                             47

4.4 Test of Hypotheses                                                                                 51

4.5 Reliability Test                                                                                      54

4.6 Discussion of the findings                                                                       54

 

Chapter 5: SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction                                                                                       55

5.2 Summary of findings                                                                           55

5.3 Conclusion                                                                                           57

5.4 Recommendations                                                                              57

5.5 Suggestion for Further Studies                                                            58

References                                                                                              59

 

CHAPTER ONE

INTRODUCTION

1.1   Background of the Study

Quality is one of the competing priorities that many organizations adopt. Khanna (2012) defines quality as the totality of features of a product or service that bear on its ability to satisfy the customers perceived or stated needs. Quality of a product or service satisfy both actual and perceived needs of the people for which the products are designed and produced for. Banjoko (2009) defines quality as a measure of the degree to which a particular product satisfies the expectations of customers with respect to certain tangible and intangible attributes inherent in the design of the product or service and its performance under normal use.

High levels of quality are essential to achieve Company business objectives.  Quality, a source of competitive advantage, should remain a hallmark of Company products and services. High quality is not an added value; it is an essential basic requirement. Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow to produce quality products or services. The work processes should be as efficient as possible and continually improving. Company employees constitute the most important resource for improving quality. Each employee in all organizational units is responsible for ensuring that his/her work processes are efficient and continually improving.

Top management should provide the training and an appropriate motivating environment to foster teamwork both within and across organizational units for employees to improve processes. Ultimately, everyone in a Company is responsible for the quality of an organization’s products and services. (Manghani 2011).

In business, engineering, and manufacturing, quality has a pragmatic interpretation as the non-inferiority or superiority of something; it’s also defined as being suitable for its intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. (Nanda, 2016).

The quality of product or service ensures that proper designing process is followed. This designing process needs to be backed by appropriate process design supported by a suitable technology which confirms to requirements of customers. Quality control ensures that defects and errors are prevented and finally removed from the process or product.

 

CHAPTER TWO

LITERATURE REVIEW

2.1     Introduction

In this chapter, the review of some authors on the subject of quality in general, quality assurance and quality control in particular will be discussed. Special attention will be given to quality control.

2.2   Conceptual Framework

2.2.1 Quality

In business, engineering, and manufacturing, quality has a pragmatic interpretation as the non-inferiority or superiority of something; it’s also defined as being suitable for its intended purpose (fitness for purpose) while satisfying custoribute and may be understood differently by different people. (Nanda, 2016).

Gitlow (2000) states that, Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly. Support personnel may measure quality in the degree that a product is reliable, maintainable, or sustainable.

There are many aspects of quality in a business context, though primary is the idea the business produces something, whether it be a physical good or a particular service. These goods and/or services and how they are produced involve many types of processes, procedures, equipment, personnel, and investments, which all fall under the quality umbrella. Key aspects of quality and how it’s diffused throughout the business are rooted in the concept of quality management:

Quality planning – Quality planning is implemented as a means of “developing the products, systems, and processes needed to meet or exceed customer expectations.” This includes defining who the customers are, determining their needs, and developing the tools (systems, processes, etc.) needed to meet those needs.

 

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