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Design And Implementation Of An Online Customer Service Portal

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ABSTRACT: With the advent of Internet technology, it is now feasible to provide effective and efficient help desk service over the global Internet to meet customers’ requirements and satisfaction. In this research, I have designed and developed an online customer portal system, to support the customer service unit of  …..(Case study)…… This work describes the basic customer service function, it advantages and disadvantages, metrics and measuring customer service results and discuss at length the different types of customer support and help desk software. As a result, customer portal system helps to save cost in eliminating the expensive overseas telephone charges, reduction in machine down time and lack of customer information details as in traditional help desk environment.

 

Product Description

INTRODUCTION

1.0 Introduction

A customer service portal is a collection of self-help functions that are open to the end users  and accessible through a company’s website. It can also be said to be portal that is concerned with the provision of service to customers before, during and after a service or purchase on a particular website. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. (Leigh, 2011).

From the point of view of an overall sales process engineering effort, customer care portal plays an important role in an organization’s ability to generate income and revenue. (Paul, 1998). From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization (Swartz, et al 2009).

 

1.1 Background To the Study

A customer Service portal is designed to handle customer’s relation to the service offered by the restaurant.

Online customer service portal is becoming one of the most popular channels by which customers are looking to resolve problems and learn more about organizations. Today’s digital customers are happier when they can manage and complete their tasks at any time they want, 24 hours a day, 7 days a week.

An increasing number of businesses are recognizing the benefits of reliable and dedicated self-service portals for improving overall brand image and customer service. Self-service portals provide customers with instant access to information, allow personalization, and save valuable time and organizational resources. Consequently, 60% of businesses expect to implement self-service portals within the next 12–18 months.

  • Aim and Objectives of the study

Aims of this project is to develop a customer service portal for (your case study) in order to enrich service provision to customers by means of analytically gathering and responding to customers wants 24/7.

The Objectives of this design

  • To develop a software that will bring about closeness of customers and the restaurant in terms of real-time connection
  • To make a .. Purchase full copy..

1.3 Scope of the Study

The scope of this project is concerned with the development of Customer Service Portal for the —— which is my case study. My project is limited to the Customer Service Portal Only in —-  Restaurant and designing a web based program for its computerization.

1.4 Significance of the study

When customer care portals are planned and implemented appropriately, they have a positive impact on an organization’s productivity and customer satisfaction. A good customer care portal delivers tangible benefits to service desks, end users (customers) and the business as a whole. The following are just some of the benefits/significance of a customer service portal:

  1. It increase the productivity of organization.
  2. It help the organization to manage their potential customer through email marketing
  3. It promote the company brand 24/7 at anywhere.
  4. .
  5. .  and   ..Purchase full copy.

This materials can also serve as a reference for any other researcher conducting research regarding this particular topic.

This apps serve as source of guidance and assistance provided for employees helps them to respond professionally to consumers, drawing upon their professional knowledge to provide customers with clear solutions. Workers also generally direct customers to the right information more quickly when armed with this extra information, which not only improves customer satisfaction, but also allows the business to get a better feel for which issues are the most urgent for its customers.

  • Limitation of the Study

Limitations encountered during the project are:

  1. Insufficient time for better standard of work.
  2. Financial constraint.
  3. Inability to use a more advanced programming language.

1.6 Definition Of Basic Terms

  1. Customer: .. Purchase full copy..
  2. Credit Card:
  3. Reservation System:
  4. Administrator: Administrator’s a person who is responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers.
  5. System: System Is a combination of interrelated element providing a high degree of coordination between the sub programs, to accomplish a specified task.
  6. Program:
  7. Record:
  8. Content Management:
  9. Service:
  10. Real-time Connection:
  11. Implementation:
  12. computer case, m
  13. Portal:

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CHAPTER TWO

LITERATURE REVIEW

2.1 Review of Related Literature

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest” (Uchanan, 2011). Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.

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CHAPTER THREE

CHAPTER FOUR

CHAPTER FIVE

CHAPTER SIX : SUMMARY, CONCLUSION AND RECOMMENDATIONS

REFERENCES

Buchanan, Leigh (1 March 2011). “A Customer Service Makeover”. Inc. magazine. Retrieved 29  Oct 2012.

APPENDIX B (Interfaces) ——————————————————–     27 – 30

APPENDIX A (Program Codes) ————————————————–    31 – 33

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